Ktech - Privacy Policy

Data Privacy is Important to Us

At Ktech, your privacy is of paramount importance. We adhere to all relevant data privacy laws, including the General Data Protection Regulation (GDPR), the UK GDPR, the UK Data Protection Act 2018, and the Swiss Federal Act on Data Protection (FADP) concerning personal data collected and processed related to residents of the European Union, European Economic Area, the United Kingdom, and Switzerland (collectively referred to as the “Data Privacy Requirements”). This privacy statement outlines the privacy practices of Ktech and its affiliates (collectively, the “Company”). Please note that links to external websites from our pages are subject to the privacy policies of those sites.

Who is the Controller for the Personal Data Processed?

A “controller” is a person or organization who determines the purposes and means of processing personal data. This notice is issued on behalf of Ktech, headquartered at Building # 12 – Tariq Block, New Garden Town, Lahore, Postal Code – 05309, Pakistan. Unless notified otherwise, Ktech is the controller of your personal data. When acting as a data processor, we only process your personal data to the extent necessary for business purposes in accordance with our business customer’s written instructions. We do not process your personal data for any other purpose or in a way that does not comply with those instructions or data protection legislation.

All questions, concerns, or complaints should be directed to our Data Privacy Officer by email at contact@ktechlimited.com.

What Personal Data We Collect and Process?

Ktech collects business contact information (e.g., name, title, address, email, phone number) and financial information (e.g., payment method and history, accounts payable) from our business customers and vendors. Additionally, we collect personal contact information, purchase information, and customer experience information from individuals who purchase products and services from our business customers.

How and Why We Process Personal Data?

Ktech processes personal information for the following purposes:

1. Providing products and services to our business customers. We collect and process business contact information to enter into and perform contracts with our business customers.
2. Working with our vendors. We collect and process business contact information to enter into and perform contracts with our vendors.
3. Generating customers for our business customers. We collect and process personal and business contact information through our websites, display banners, chat boxes, social media platforms, telephone calls, and interviews. This information is shared with our business customers to assist them in customer acquisition efforts.
4. Enhancing the customer experience for the benefit of our business customers. We collect and process personal and business contact information about individuals who purchase products and services from our business customers. This includes their impressions of their purchase experience and feedback through surveys, telephone calls, and interviews, shared with our business customers to assist them in customer relations efforts.
5. Making our websites more useful. We automatically collect and store certain information for each HTTP request received, such as the date and time, the originating IP address, browser and operating system type, the referring page URL, and the completion status of the request pages visited. This information helps us measure and analyze site traffic to improve usability.

Interaction with Children

We do not target or provide content to children under the age of 16 and do not knowingly collect their personal data.

Cookies

Cookies are small files placed on a user’s hard drive by web servers. Ktech does not use “persistent cookies” or other persistent tracking methods to collect personal information. Cookies serve several functions, such as identifying previous visits, tracking viewed information, and enhancing customer convenience. If you are concerned about cookies, you can set your browser to prompt you before accepting cookies. Most browsers allow settings to identify and/or reject cookies.

Marketing and Exercising Your Right to Opt-Out

We will not use your personal data for marketing purposes if you have requested not to receive marketing materials. To opt-out of marketing communications, contact our Data Privacy Office by email at contact@ktechlimited.com.

We Also Collect and Use Non-Personal Data

In addition to personal information, we collect and store non-personal data (such as search engine queries and anonymous survey responses) to better understand and meet the needs of our visitors. We may share non-personal information with others in aggregated or edited forms or verbatim (e.g., survey responses).

Data Subject Rights of EU, EEA, Swiss, and UK Residents

EU, EEA, Swiss, and UK residents have the following rights regarding their personal data:

• Right of Access: You can request confirmation from Ktech on whether your personal data is being processed, including the how, what, when, why, and for how long, as well as to whom it is disclosed.
• Right to Rectification: You can request correction of inaccurate personal data and completion of incomplete data.
• Right to Erasure (Right to be Forgotten): You can request erasure of your personal data where it is no longer needed or has been improperly processed.
• Right to Object: You can object to the processing of your personal data if it is based on legitimate interest or for direct marketing.
• Right to Restrict Processing: You can request restriction of processing your data while your rights requests are being investigated.
• Right to Portability: You can request transfer of your personal data to another entity where technically feasible.
• Right not to be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which affects you legally or significantly.

To make a subject access request, contact our Data Privacy Officer, privacy@ktech.com. We may require proof of identification before processing your request. Normally, we respond within one month, or three months in complex cases. We will inform you if more time is needed.

Privacy Policy for the US

Your Privacy Rights:

This section describes the rights of US residents under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Collection of Personal Information

We may collect the following categories of personal information about you:

• Identifiers such as your name, address, phone number, email address, and other similar contact data.
• Commercial information such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information, including but not limited to browsing history, search history, and information regarding your interaction with our websites, applications, or advertisements.
• Geolocation data.
• Professional or employment-related information.
• Inferences drawn from other personal information to create a profile about your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

International Transfers

Ktech takes steps to protect personal data transferred internationally. We ensure one of the following safeguards is implemented:

• Transfer to countries with adequate data protection levels as determined by the European Commission or UK Government.
• Use of contracts approved by the European Commission or UK Government to ensure protection of personal data.

Choice and Onward Transfers

You will be offered clear options to opt-out of personal information disclosure to third parties or use for different purposes. Sensitive personal information disclosures require your explicit consent unless specific exceptions apply.

Verification and Enforcement

Ktech verifies its DPF privacy practices annually through self-assessment, ensuring compliance with DPF principles. If a complaint remains unresolved, EU residents can contact their local data protection authority, Swiss residents can contact the Swiss Federal Data Protection and Information Commissioner, and UK residents can contact the UK Information Commissioner’s Office.

Data Security

Ktech implements internal policies and technical measures to protect personal data, including pseudonymization, encryption, confidentiality controls, and regular testing of security measures.

Changes to Our Privacy Policy

Changes to our privacy policy will be posted on this page. Material changes will be announced on the website home page.

Questions and Concerns

For questions or concerns regarding our data processing practices, contact our Data Privacy Office by email at contact@ktechlimited.com.

Privacy Rights of California Residents

California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, access, delete, correct, port, limit use of sensitive information, opt out of data sale, and protection from discrimination. Requests can be submitted via email to contact@ktechlimited.com.

Data Retention

We retain personal data only as long as necessary for collection purposes, legal requirements, and to exercise legal rights. Personal information may be anonymized for longer retention.

Personal Information of Minors

We do not sell or share personal information of individuals under 16 years old.

Security Incidents

In case of a suspected data breach, we will notify affected individuals and regulators as required by law.

This privacy policy was last updated on 16 May 2024.