Healthcare BPO Services

Shaping a healthier tomorrow through world-class customer care

Current Landscape

88% of health appointments are booked on calls

Prospect patients who research online prefer to call because healthcare is personal and private. People booking healthcare appointments for themselves, their children, or other family members want to speak to a real human being.

65% of customers end relations after just one subpar CX

Inability to provide frictionless experiences will cost you customers and your reputation.

Cost management and optimization

With provider profit pools expected to decline, there’s a critical need for cost-saving measures. Process improvements can help healthcare providers focus resources more effectively on patient care.

Why should you partner with Ktech?

Strategic cost optimization

With experience managing relationships with over 30 world-renowned fashion retailers, we excel in addressing challenges and fostering strong connections between brands and their customers. With K-tech, customer relationships evolve into legacies, making every interaction a step towards customer longevity and everlasting brand loyalty.

A workforce
that cares

Through a global talent pool and advanced workforce management technologies, we ensure uninterrupted patient care and administrative support. We understand the fluctuating demands of healthcare and equip facilities to uphold high standards of patient care, ensuring that compassion is at the heart of everything we do.

Efficient technology integration & support

Our services bridge the gap between technology adoption and its effective utilization. With expertise in patient engagement platforms, clinical decision support tools, and data analytics, we empower healthcare providers and payers to smoothly adapt to digital change. Our commitment to supporting healthcare services that our clients stay ahead in a rapidly advancing landscape.

Our commitment to compassionate care

Our dedication to improving healthcare experiences drives us to offer services that significantly enhance patient outcomes, streamline processes, and elevate the standard of care:

Ensure continuous care with 24/7 patient support

Our round-the-clock patient support is more than just a helpline; it’s a lifeline for patients seeking urgent assistance, information, or continuous care. We ensure that support is always available, demonstrating our commitment to patient well-being at any hour.

Personalized health recommendations

Utilizing data analytics to offer tailored health program suggestions, wellness advice, and care options that align with individual health profiles and preferences.

Health information helpline

A dedicated line for health inquiries, offering treatment options and healthcare resources for informed patient decisions.

Emergency response coordination

Offering immediate assistance and coordination for emergency medical situations, ensuring that patients can quickly access the care they need.

Secure medical transcription

Our transcription services convert voice-recorded medical reports with accuracy, ensuring data privacy and security. This meticulous attention to detail supports healthcare documentation needs while respecting patient confidentiality.

Simplified appointment scheduling

Facilitating easy and efficient appointment bookings, rescheduling, and cancellations through multiple channels. This service is designed to enhance access to care, reduce wait times, and improve patient satisfaction.

Streamline healthcare administration with Provider-Payer services

Insurance verification support

Simplify the insurance verification process to ensure coverage accuracy before services are rendered. This reduces administrative burdens, accelerates the billing process, and enhances patient satisfaction by providing clarity on insurance benefits.

Healthcare data management

Offering secure and efficient management of patient records and data. Our services ensure that healthcare providers and payers have accurate and up-to-date information, facilitating better care coordination and compliance with healthcare regulations.

Claims processing & credentialing

Our efficient claims processing and streamlined credentialing services are designed to minimize errors, improve financial performance, and ensure smooth provider-payer relationships, all with a focus on facilitating better patient care.

Health and care management

Telehealth Support

We support the expansion of telehealth services, providing technical and patient education support to enable effective remote consultations, and increasing access to care while maintaining a personal connection.

Preventive care and wellness

Offering programs that encourage preventive care practices, such as vaccinations, screenings, and health assessments, to keep populations healthy and reduce the incidence of serious health conditions.

Mental health support services

Providing access to mental health support and resources, including counseling services and crisis intervention, acknowledging the importance of mental well-being and overall health.

Get in touch today to transform your patient care and operational efficiency